Privacy Policy

We collect only what we need to run PIAX: to sign you in, deliver your orders and, if you choose to use them, power cycle tracking and PIAX AI.

We do not sell your personal data. Businesses that sell PIAX never see your individual cycle or health information.

You can ask us to see, correct or delete your data at any time.

Account details: your name, and your mobile number and/or email address. If you use a password, we store only a secure one-way hash of it, never the password itself.

Social sign-in: if you continue with Google, Facebook or Instagram, we receive your account ID with that service and, where they share it, your name and email address. We do not receive your password or post anything for you.

Orders: delivery addresses, order history and payment status. Card and UPI details are handled by our payment provider; we do not store them.

Cycle and wellness data (in the PIAX app): period dates, flow, symptoms, mood, notes and similar information you choose to log.

Messages: what you ask PIAX AI or support, and chats with friends (which are end-to-end encrypted, so we cannot read them).

Technical data: basic device and usage information needed to keep the service secure and working.

To create and secure your account, sign you in and send one-time codes.

To process, deliver and support your orders.

To show cycle predictions, reminders and insights you have asked for.

To answer your questions through PIAX AI and support.

To keep PIAX safe, prevent fraud and meet our legal obligations.

With your consent, to send you offers and updates. You can opt out at any time.

We treat cycle, symptom and other health-related data as especially sensitive. It is used only to provide the features you use, is never sold, and is never shared with advertisers or with businesses that sell PIAX.

When you use PIAX AI, only the information needed to answer your question is sent to our AI provider, and it is not used to advertise to you.

We use a small number of essential cookies: one keeps you signed in (it cannot be read by scripts on the page), and one briefly protects social sign-in from misuse. We also save your cart and favourites on your device.

We use Google Analytics to count visits and see which pages are used; it sets its own analytics cookies.

We do not use advertising cookies on the website.

Service providers that help us run PIAX — such as hosting, payments, SMS for one-time codes, email, delivery partners and partner stores fulfilling your order — receive only what they need for that job, under contract.

Authorities, when the law requires it.

We never sell your personal data.

Data is encrypted in transit. Passwords are hashed, one-time codes expire after 5 minutes and are limited to a few attempts, and access to personal data inside PIAX is restricted to people who need it.

No system is perfectly secure. If we ever have a breach that affects you, we will tell you and the authorities as the law requires.

We keep your data while your account is open and for as long as needed for the purposes above, including legal, tax and accounting requirements. When you delete your account, we delete or anonymise your personal data unless the law requires us to keep it.

Under India’s Digital Personal Data Protection Act, 2023, you can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to exercise these rights for you.

In the PIAX app you can copy everything the app keeps about you, or delete it all. For anything else, email support@piax.co.in.

If you are not happy with our response, you may complain to the Data Protection Board of India.

Users under 18 should use PIAX with a parent or guardian. Where the law requires it, we ask for verifiable consent from a parent or guardian before processing a child’s data.

We will update this policy as PIAX changes and show the date of the latest version at the top. Important changes will be announced in the app or by email.

Questions, requests or complaints about your privacy: support@piax.co.in.